Why We Built Track.ly - A Time Tracking Software

Learn about this product and why Track.ly came into existence and what's our motive behind creating this product.

Agile CRM, our all-in-one customer relationship management (CRM) for small and medium businesses (SMBs) was a success! Many SMBs from around the world started trying Agile CRM and realized that it was exactly what they needed to scale their business without a hitch.

After long hours of finding and connecting with our target audience, we started growing, and fast. The more, our customer base grew, the more functionalities we started offering to make it even easier for our customers to quickly and efficiently scale-up. However, we realized that to ensure we’re producing the same level of quality that we were before, we needed to scale up our teams. At first, it was the occasional freelancer to tweak this page or write this blog post, but we needed something more stable. So, we decided to start hiring remote teams.

Although different time zones did make it slightly difficult to communicate urgent needs, we found a balance that works for all of us. However, it wasn’t time zones that created a rocky relationship between our remote team members and those of us in the office, but the time itself.

The problem

Since it was our first time building a remote team, we didn’t consider small details like “How do we know how long they worked today?”, “How do we know how much time they’re working on certain projects?” and so many other questions that we seemed to never have an immediate or direct answer to.

We figured the best way to determine how long our remote team members worked each day was to ask them. So, we had them to verbally tell us how much they worked. It was the easiest and cheapest route. However, no one ever knew how long they worked. We then switched them to paper and pen, but it soon became clear to us that this method was just as flawed as our previous one. We were always either not paying them enough or paying them too much because of handwriting misinterpretations or incorrect reports.

...
Intrusion-free time tracking

Our final attempt at finding a solution to this problem was to use spreadsheets. Things were improving. But once business started picking up more, fewer and fewer of our remote team members would update their timesheets frequently enough. For the most part, it was because they were so busy that they would simply forget to update them. And, since spreadsheets were the last virtual tool that we could use, we knew there had to be another way. A better way.

Meanwhile, we reached the same conclusion for our other concerns as well. Our remote employees would track the time they spent doing individual tasks using the spreadsheet, but the data was rarely accurate. So, we couldn’t say for sure if certain marketing campaigns were worth the ROI. Initially, this wasn’t a problem, however, when we started working on a tighter budget, it became essential for us to know exactly where our resources were going.

Also, we wanted to know how productive our employees were being. But with time zones in between us, there’s no way for us to know for sure.

That’s when we realized that we needed time tracking software that could fit our needs.

The requirements

Our primary requirements fit into seven points:

...
Time tracking encourages collaborative effort
  1. An accurate, online timesheet: Nearly all of our problems with our remote team members were inaccurate timesheets. Also, having them online makes it easy for keeping records. 
  2. An automatic time tracker: We needed something that would make time tracking effortless, even when the workload increased.
  3. Time tracking software to track tasks: The more marketing campaigns we launched or features we launched, the more we needed to know how much of our valuable resources went into creating it.
  4. Productivity monitoring: There’s always a way to work more efficiently. So, we wanted to see exactly where our remote workers can start increasing their productivity.
  5. Project management: We wanted our budget and our time in the same software, not scattered across multiple ones. 
  6. Employee monitoring: While we trusted our remote workers, it makes managing employees from across the globe easy when you can see what they’re doing.
  7. Payroll: We wanted to pay our employees for the hours they worked, all in one app.

Our first time tracking software we tried had the automatic time tracker and online timesheets we needed. But it didn’t have any project management functionality. We tried other software solutions, but unfortunately, none met all of our primary requirements. Our best option was to have basic employee monitoring with little project management functionalities or none at all.

The solution - why Track.ly was built

We knew there was a better way. A better, more cost-effective way. And that is why Track.ly was built. And, we decided to build it the same way we built Agile CRM, internally and for growing SMBs.

The result was a time tracking software solution with project management, employee monitoring, productivity monitoring, integrated payroll, and employee scheduling functionalities built right into it.

We also included online timesheets that only include hours worked, which is recorded right from the desktop widget time tracker. It also includes approval-only manual time entries to include any time not tracked. For various methods of employee monitoring, we added IP address, mouse, keyboard, URLs, and Apps tracking.

...
Overcome challenges faster with time tracking

Track.ly’s project management functionality lets you set project budgets, hourly rates for employees, view deadlines, view cost, and time over the last two weeks, and more. You can see how productivity your employees were by engagement levels and compare hours worked, earnings, and activity levels from the last week to the current one.

To see who’s available for urgent matters, we added active and inactive users, which show you who’s actively tracking their time. You can also integrate with one of our project management software integrations or add tasks directly to your native Track.ly projects to track time spent directly on tasks. Also, Track.ly Is a cloud-based software solution, which means it automatically updates and is easily accessible to anyone.

Track.ly time tracking software has been built to track time, monitor employees, and view productivity, just like Fortune 500 companies. Try it today with our 30-day free trial, so you can see for yourself how your growing SMB can benefit from accurate, automatic time tracking and diverse employee and productivity monitoring!

Get Started With Track.ly Today

Start Your 30-Day Free Trial. No Credit Card Required.

Get Our Stories Delivered

From us to your inbox weekly.